As anyone who is responsible for workforce scheduling
knows, ensuring adequate staff cover in summer and at popular holiday times can
be a real headache. Add to that the problem of parents having to take time off
to care for their children at half term and staff scheduling can turn into a
logistical nightmare.
Many businesses experience a downturn in turnover during
peak holiday periods as most of their customers are also on holiday. In such
cases, it may make economic sense to run the business using only essential core
staff or even close down completely for a week or two.
However, not every business owner can afford the luxury
of being able to shut down completely for the holidays. Indeed, some sectors,
notably travel, leisure and hospitality, experience even greater demand for
their services during the holiday season.
Using workforce
management software will make it easier for you to handle
holiday cover. It also avoids the risk of leaving your business understaffed or
employees feeling demoralised if they can’t get time off.
Factors
to consider
When drafting your holiday coverage schedule, there are
many things to bear in mind:
·
Determine staffing requirements – Use Employee
scheduling software to analyse past
records in order to predict how much staff coverage you are likely to need during
peak holiday periods. Summer months and Christmas are often slow for many
industry sectors, so you may need fewer workers or be open for shorter hours.
·
Communicate clearly - Let staff know well in
advance what is needed to keep the business running over the holiday period.
Ensure they are aware of the company holiday policy, which days (if any) the
business will be closed for the holidays and exceptionally busy periods when
they cannot take time off.
·
Be flexible – Does everyone need to be
physically present in the workplace? If working remotely is a viable option,
some employees could spend more time with their families during the holidays
and still get their jobs done.
·
Be fair - Most employees will want the same
days off, but you should be aware that some may need more time off because they
have to travel a long way to spend the holidays with their families. Using a
software system that combines employee records with employee
scheduling will keep managers aware of such special
requirements.
·
Rotate holidays – Workforce
management is far more likely to work
without complaint at holiday time if employees know they won't be forced to do
the same next year. Staff management software can help you to keep track of who
took which days off during the holiday season so you can ask different people
to provide cover over the holidays the following year.